Client: Higo Restaurant & Lounge
Location: Ulcinj, Montenegro
Industry: Fine Dining, Seafood & Wine Experiences
Solution: AI-powered guest engagement via WhatsApp
Implemented by: Unframed Agents
🎯 The Challenge
Higo Restaurant is known for its dry-aged seafood, curated tasting menus, and elegant beachfront ambiance. But even with a strong social media presence, they faced challenges like:
- Guests not returning regularly or forgetting about special events
- Minimal structured guest feedback
- Difficulty showcasing the story behind unique dishes during busy service
They needed a system that could engage diners before, during, and after the experience — without adding overhead for the team.
💡 The Solution: One WhatsApp-Based AI Guest Engagement System
We partnered with Higo to deliver a three-part AI automation suite:
💌 1. Automated Event Campaigns via WhatsApp & SMS
Goal: Keep guests coming back for exclusive events and specials.
Now, guests who opt in during reservation or while dining are added to a segmented campaign system:
- 🔔 Event reminders: “🎉 This Friday: Dry-aged fish & wine pairing night. Only 6 tables left. Reserve now!”
- 🆕 Menu updates: “🔥 Chef Ermin just released a new seasonal menu — available starting Thursday.”
- 🎁 VIP invites: “🍾 Private tasting next weekend. You’ve dined with us 3+ times — would you like early access?”
All messages are scheduled and managed via WhatsApp and optional SMS fallback for confirmed contacts.
📈 Result:
- 2.5× more reservations during tasting events
- Guests return more often and feel part of a “club”
⭐ 2. Smart Feedback & Review Flow
Goal: Gather real feedback and boost public reviews.
After a guest’s visit, the AI sends a personalized message:
“Hi [Name], thank you for dining at Higo. We’d love to hear how your experience was. Rate us 1–5 stars below.”
- If 4–5 stars:
- Thanks them
- Asks for a quick Google or TripAdvisor review
- Optional: “Would you like to join our VIP wine tasting list?”
- If 1–3 stars:
- AI responds empathetically
- Alerts the restaurant manager directly via Telegram/Email
- Logs feedback in Notion or Google Sheets
📈 Result:
- 3× increase in 5-star reviews
- 90% of unhappy guests privately handled before they go public
- Actionable insights for team improvement
🧠 3. Chef Storytelling & Menu Explainer AI
Goal: Enhance the luxury dining experience with dish stories and chef insights — without interrupting the kitchen.
Now, each table receives a QR code menu assistant or WhatsApp prompt that connects to an AI agent:
“Ask about any dish — ingredients, origin, inspiration, wine pairings — directly from the Chef’s AI.”
Examples:
- “What’s special about the aged amberjack?”
- “Where is the burrata sourced from?”
- “Which wine pairs best with this dish?”
🧠 The AI has a database of:
- Ingredient sourcing
- Cooking techniques
- Wine & pairing recommendations
- Chef Ermin’s personal notes and story highlights
📈 Result:
- Guests interact more deeply with the menu
- Creates a memorable, luxury dining impression
- Relieves pressure from waiters and kitchen team
🧰 Tools Used
| Feature | Tools & Platforms |
|---|---|
| WhatsApp Marketing | 360dialog + Make.com or Twilio API |
| Feedback Collection | WhatsApp + Google Sheets or Notion |
| Review Funnel | Smart links to Google, TripAdvisor, etc. |
| Storytelling AI | GPT-based agent with curated menu data |
| Campaign Logic | Scheduled flows via Make.com or Zapier |
🗣️ What Higo Says
“Our clients love the event messages — they feel like VIPs. And the AI storytelling gives a fine-dining vibe without making the staff memorize every dish detail.”
— Higo Restaurant Manager
🎯 Summary: Results for Higo Restaurant
| Metric | Before | After with Unframed Agents |
|---|---|---|
| Event Response Rate | 3–5% | 12–20% |
| Google Reviews per Month | 2–3 | 10+ |
| Post-visit Feedback Collected | Rare | 60–70% of guests respond |
| Menu Engagement In-Dining | Verbal only | 100+ guests/month use QR AI |
✅ Want This for Your Restaurant or Lounge?
If you host unique events, serve high-end dishes, or care about building lasting relationships with your guests — this solution will elevate your brand and streamline guest communication.
📞 Contact Unframed Agents at info@beunframed.com
🌐 Visit https://agents.beunframed.com/ to learn more